Effective Date: [8/2/2024]
At KicksbyLV, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your purchase, you may be eligible to return it under the following conditions.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, unworn, and in the same condition that you received it.
- Packaging: The item must be in its original packaging with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required.
2. Return Window
You have 30 days from the date of purchase to initiate a return. After 30 days, we cannot offer a refund or exchange.
3. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Sale items (if applicable)
- Custom or personalized items
- Items marked as final sale
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at support@kicksbylv.com with your order number and reason for return.
- Wait for Approval: Our team will review your request and provide you with a return authorization and instructions on how to return your item.
- Ship the Item: Once approved, send the item back to us using the address provided. Ensure the item is securely packaged to avoid damage during shipping.
5. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
